If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order's status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through the "Refund" button on your order page.
Provided you haven't downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal.com or Skrill.com), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.